[B]I wish to bring the following facts to caution the Members of this Forum not to go in for Reliance Broadband:[/B]

1. At being persistently approached by a representative of one of Reliance Broadband franchisees in Chandigarh, I got a Broadband Connection and Fixed Line Phone installed at my residence for my personal use on the 30th April, 2008; under 75 Kbps/400 Rs. Broadband Unlimited Plan.
2. Since there was problem of outage and slow Internet speed, I filed a complaint online through the Feedback Form, but the problem persisted.
3. I opted to go in for a switch over of Plan, for which I got my request registered (No.67909965 dated 01-05-2008). The Plan was changed to 4 GB-PLAN 750 with effect from 04-05-2008).
4. However, there was no connectivity for long hours and also the Internet speed was not upto the mark. I got my complaint noted vide No.68272727 on 07-05-2008.
5. But since the problem persisted, I got my request for Termination of the Connection registered on the 9th May, 2008 (vide No.68332750).
6. However, nobody bothered to collect the equipment. It was only after having spoken to a couple of customer care representatives on 17-05-2008 and, that a person came to my residence for collecting the Modem and Telephone Set on 23-05-2008.
7. Meanwhile, I had received a Bill (No.281154216820 dated 11-05-2008 for the payment of Rs.313.71 (after deduction of the installation charges of Rs.500).
8. However, when a representative of the firm rang me up on 26-05-2008 regarding the payment of the outstanding amount of the bill, I explained to him regarding poor connectivity and extremely slow Internet speed during the 7 days I was able to use the Broadband, and moreover the connection had since been got terminated, he told me that it would be alright if I paid Rs.213. Since I found it to be a reasonable settlement, I paid the amount to the collection boy sent to my place for the purpose.
9. I thought that the issue was resolved for good. But I was taken aback on receiving another Bill (No.281205567156 dated 11-06-2008) for Rs.228.44. Since the Termination was effective from 09-05.2008, I find that charging of any amount beyond that date is not appropriate. I have been receiving calls about the payment of the said sum, but due to the unreasonableness of the case, I have not paid this amount.
10. I am wondering if some senior Nodal Officer of the firm shall intervene in the matter to resolve the issue once for all so that I am saved from undue harassment and mental agony.