The Service is bad, I dont know about rest of India, but its pathetic in Pune, I have paid up 20 days back and after numerous follow-ups, Reliance tells me it might not be technically feasible, the Tower not being in Line-of-sight(mind you they dont even give you the actual reason....dont know?) and the irony is that even after admitting failure(very ungraciously!!) they also have the gall to say that the refund is going to take more than a month...talk about poor service, I think the intention here is more to earn interest rather than provide service. Reliance people in Pune do not even bother to answer their phones after being asked a couple of uncomfortable but totally justified questions about their Service commitments

Suggest stay away from Reliance if you are in Pune