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Old 08-31-2009, 08:37 PM
kjes
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Default Customer has no value to Reliance.

Think twice if you want to go with reliance. You must remember customer is not 1st priority at Reliance.

They can bill the way they want, they can stop service any time with out notification.

Service may not work correctly as described.

You can not do any thing against all these.

I am current subscriber of Reliance Netconnect+

Yes, it is very good broadband (wireless) for real IT business person but at cost and mercy of Reliance.

When I purchased this I was promised with top up package of Rs.199 per month for unlimited night internet access (that is 10 GB data transfer). But that top up package was available to me after three month. Imagine if you are using 3.1MBPS connection 2.5GB or 5GB per month will make enough sense. During package upgrade and getting top up package I end up paying Rs. 5000 to Rs 10000 per month.

On and off any time I found I am not able to connect then I use to contact reliance, then I found I need to pay usage charges since my credit limit has reached then only I will be able to access again. Some time this happen twice or thrice a month. There was no notification in this regard and usage reporting system of reliance Oh my God, it is from technology company. You need to calculate to figure out and many time you will not be able to access reports.


I am currently on national level access plan. I was out for a meeting in another city and found there I was not able to connect net (it was a big problem). While I was coming back I was not able to connect from anywhere near Delhi aprrox. 40 KM to 250 KM. I contacted Reliance customer care they told those place high speed is not available in will be low speed only. I told them I was try that too but it was saying no response form remote computer. Customer care executive told me then you should have contact us at the same time, now we can not provide you solution. Whenever you see this problem that time you need to contact us. Some one ask them if some one on business meeting how will it be possible for the person to leave meeting and start getting solution from reliance.

So my experience with Reliance was always so poor and every time I found they do not have any value for customers. Earlier was having 1X CDMA data card and mobile from Reliance and every time I end up canceling.

I have no more options available for high speed internet connection so I have to fight every day with them and keeps paying more and more.

Last edited by kjes; 08-31-2009 at 08:39 PM.
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