It is rather sad for me that I have purchased a photon+ connection recently looking at these posts. The speed on my connection has never crossed 50 kpbs even with the best signal strength. the average speed i get is about 20kpbs. I have called customer support 19 times now and everytime I try to reach them I have to wait at least for 5 minutes (and sometimes over 15 minutes) if at all my call is still active. out of the 19 times i spoke to a person only 7 times and 14 times the call dropped... out of the 7 times i spoke to them the call dropped 3 times while talking to them. out of the 3 times ?i spoke to them, twice they kept transferring me from one department to another and I had to give my phone number to them everytime in spite of the fact that i had punched in my account number in the IVR prompts... in spite of being patient I was treated with impatience and finally I was told that the speed would improove in a day's time. Once out of the 19 calls I made, one person told me to run two commands in the windows run option and told me that the speed would improove after I restart my computer. RIGHT NOW I am holding a call with Photon+ customer service and its been over 24 minutes (the longest ever) since i am hearing "all our customer service executives are busy.... please stay on the line" after going thru the IVR.

I suggest that NOBODY buy a photon+ modem / service expecting everage speeds of more than 150KPBS (15KB per second), if you do I assure you that you will regret it.