Comments for Broadband blog

Comment on Airtel broadband by George L

George L — Tue, 18 Aug 2009 18:23:47 +0000

I would like to bring forward some of my observations regarding AIRTEL BROADBAND services. As you can see from your records I am a Airtel Broadband customer from past 4 years. The quality of the service offered by Airtel is excellent and I personally recommended it to many people. But now a days I find a slow fall in the standards here is why I say this

1) Frequent Disconnections - I am observing frequent disconnection and at least once during night time and this causes lot of inconvenience as the clients who are online with us on Instant Messengers think we are not working or we just logged in. While typing this email I lost internet connection. 18th Aug 2009 - from 11:15PM to 11:32PM connection was lost.

2) Feedback - Calls - Lot of calls are made to us asking for feedback and complaints are attended fast - calls are made to sure that complaints are closed. But the people attending to the complaints are more and more concentrating on CLOSING the complaint by any means but not SOLVING it. They give some weird reasons for internet problems and try to get our consent for closing the issue. I requested a BERT Meter or a technical devise to provide that there is not data loss due to our internal wiring - instead of that they come up with a direct wiring from the DP and try to solve the problem temporarily. Few days back there was a call from Bangalore taking feedback on the services - I gave them couple of issues to resolve and no one got back.

3) STICKERS - The stickers that your sales people stick are becoming a great headache. They stick them in lifts - over fire extinguishers - on doors - DP points everywhere. If we are bit in attentive they will stick the sticker to your head. Though we lodged many protests to Airtel call center there is not solution to this.

4) I have a hotlink from my landline to my cell phone. Suddenly during nights I get call from my Landline to my cell automatically scaring me to death. I don’t know why this happens and your call center people cannot explain. While typing this my cell phone rang - its call from my AIRTEL Landline.

AIRTEL is a leading brand and these kind of issues make us think twice about the reliability of this brand. The amount of concentration that is going on in EXPANDING your base is more than the amount you are spending to keep the current base happy.

Comment on Airtel broadband by Pallav

Pallav — Mon, 17 Aug 2009 13:00:09 +0000

People never take airtel broadband connection, airtel is not able to give a download speed of 2 kbps. I hate this service and going to change it very soon.
My idea mobile internet service is faster then this.

Comment on Reliance data card by Rajeev Kumar

Rajeev Kumar — Fri, 31 Jul 2009 13:53:04 +0000

Reliance Data Cards are worst in the world. I pay 1760/- per month for unlimited use but not able to download more than 2 GB data even my laptop is power on for 24X7. So if you are planing to purchase a data card don’t go for Reliance at all.

Comment on Airtel broadband by A

Wed, 15 Jul 2009 10:19:48 +0000

Airtel Sucks!!!!

I ordered Airtel Broadband service from Airtel office (Residency Road) in Bangalore. The airtel guys told me to wait for 2 days so that they can check if it they have connection available in the area where I live.
After 2 days they told me that they have it available so I went ahead and ordered. I paid the connection fees. 2 days later I was told to wait for another 3 days as they have to complete some technical work in the area. 3 days later they asked me to wait for 2 more days.
After which they told me that they do not have connections available in that area. So I will have to apply for refund of my money. And the refund will be received in 15 days. 20 days have passed since and I have not received my refund..

My friend who lives in electronic city Bangalore had exactly the same experience with airtel last month. He is yet to receive his refund back.

Some one should sue them in consumer court. They suck big time. !!!

Comment on Reliance data card by Ketan

Ketan — Thu, 11 Jun 2009 08:59:42 +0000

Please try to terminate the data card services and it wll take years of turmila, frustration , irritation , harrrassment to get it terminated.
The company is a cheater.
They do not terminate the services and can make ur life HELL.
i am going to throw the data card and ll not even give it free to my worst enemy.

Please for gods sake stay away from this service.

Comment on Reliance data card by younus

younus — Mon, 01 Jun 2009 07:21:56 +0000

hi,

If any of u looking to purchase a second ( currently using ) data card for a lowest rate caontacat me. Get in touch with me on 976955252.

Comment on Reliance data card by Dhiraj Sethi

Dhiraj Sethi — Mon, 13 Apr 2009 07:23:28 +0000

Hi, I need a second hand Reliance USB datacard competitive price. Please contact me @ 9899279929 (Delhi).

Comment on Reliance data card by poornima

poornima — Fri, 10 Apr 2009 09:32:10 +0000

Reliance Broad band data card purchased online stopped functioning within 3 days of use and not restored even after 5 days of relentless reminders and physical submission of all the documents at a no. of outlets.
I bought it for convenience and not for the trouble and inconvenience they have caused to me.

Comment on Reliance data card by Erick

Erick — Mon, 23 Mar 2009 19:22:23 +0000

An 8mbps data card with a “1 GB limit per month”. Sounds like a plan for idiots.

Comment on Reliance data card by naresh

naresh — Fri, 20 Mar 2009 09:20:11 +0000

Pl Tell me the customer care no- of datacard dep.