Broadband Forum

I had registered for your Pre launch internet offer of 2 months free unlimited usage bundle offer for Netconnect broadband+.Please find mail attached

I also forwarded the same to my Cousin Amit Agggarwal who also registered in the same scheme.

There after I & my cousin had sent a confirmation mail also to Reliance. But after that no one from Reliance contacted any of us.

Some days later on 26th April i got a call from some reliance partner Address Plot No 14, road no 44, Vardhman plaza , Rani Bagh New delhi-110034. A telecaller by the name of priyanka called me that they are giving away a special offer for 24 hours only in which I would get the bundle offer of 2 months unlimited dusage plan free with Netconnect Broadband + for Rs 3500 only. I told her that we had registered for the scheme already & none had contacted us. She asked my cousin Amit Aggarwal to forward the mail to some id. Thereafter the executive approached us & we took 2 netconnect Broadband + connections in Names of Mansi Gupta MDN no 9313232182 & Amit Aggarwal MDN no 9313232643 after submission of all documents & completion of credit verification. While the executive who approached me just asked me to sign the form & leave the rest blank I did not agree & filled up the form & also mentioned in the tariff form column 2 months bundle offer. I retained a photcopy of the same(image attached).
After that when the data card was delivered there was no proper installation guy . The person who came to deliver the data card had no clue how the things would work. I had a hard time getting it to work.

To me & my cousins utter surprise both our data cards have been disconnected without any prior information/intimation owing to high usage. When we enquired we were told that on our plan was default plan & our connections have a bill of 4000 & 1500 respectively. This was shocking. We have registered complint already Mansi Gupta complaint number 97145370 dated 10 th may & amit Aggarwal complaint number 9726407770 registered on 11th may.

While I was assured that there would be a resolution 24 hours that time limit has already passed & there has not been any action. For no fault of mine my connection has been disconnected & I am suffering. I was travelling somewhere yesterday & needed immediate access to my mails which I could not. My whole purpose of buying the data card was defeated. I have been in quenue for more than 15 minutes each three times today to speak to your customer service representative & I could manage to speak just once who told me they would resolve my issue in the next billing cycle. How funny.

My data card is disconnected & I am losing out on my free usage plan& I am told that my issue would be resolved in next bill. Its like telling a starving person that don’t worry we will grow the crop soon & then you can eat.

I am fed up with calling your helpline & writing this mail to communicate & warn you that if you do not restore our services on both numbers with in next 24 hours rectify the billing plan & grant a further waiver for the inconvenience caused I shall be compelled to take Reliance & channel partner before the appropriate authorities under appropriate sections of Law IPC section 420 forgery/fraud & cheating, Mental torture & harassment, Business losses on account of deficiency in services by service provider.

Not only that I also wish to add that I am a technology geek & lots of people buy products on my recommendation. l shall publicize & bad mouth Reliance in all social forums including orkut, google, Mouthshut, yahoo, Indiagsm, Indiabroadband, so that you can not repeat such an instance with others.

Manish Gupta

Dear Friend,

Yes it happens because of new policy introduced to enable all the internet users a fair bandwidth (the government says) it is called FUP Free Usage Policy, the unlimited data card you are talking about has access to only 10GB download in a month after that either it gets disconnected or they charge you 2 rs per MB.

It is better to get disconnected, If you call customer care they would ask you to upgrade your plan to make it work again with higher rentals.

If you have communicated your problems with reliance and it was not attended kindly document all your evidences and run to consumer forum,

The best thing you would do than that is disconnecting and giong for BSNL broadband which is promising and ofcourse airtel.

Hope this helps

Regards

Tahir

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