Broadband Forum

Hi
any one in mumbai mtnl broardband subscriber suffering from frequent adsl disconnection ? I am facing this problem seerely and had to run for service from the line man to gm even if executive director. After the intervention of the upper hand the problem solved a month ago but again the same problem. I am totally fedup with the the service. Today the lineman came and fixed the issue and worked for say two hours then the disconnection problem continues.

Last time mtnl guys took near about 20 days time to fix the issue. But now the problem has started since 14th august. Lets see how long it will continue to fix it. If a person has to bear 20 days and after a month it occurs the same issue, i did not find it vaible for the work i have taken the connection.

Plz forum members advise me what to do and any other good service providers which can provide me good after sales support.

I've been having the same issue since August time frame.

Which GM/ED did you contact and how?
I have detailed logs on the Modem Errors and the dockets/tickets and MTNL guys not fixing it.
Maybe we can pool resources.

What area / exchange are you? I am Andheri/ (022)2-625

Dear Sir/Madam

Sub: MTNL MUBAI Broadband frequent disconnection.

My Broadband Tel No -28783244
Contact no-9969610612
Laxminagar Service Centre-cum- exchange under the exchange of Goregaon west

Frequent Disconnection since 6th June 2010 till the date as per the MTNL Usage log

Persons Contacted-
Laxminagar Customer care-28789712
Head Customer Care-28798506
and Area Customer support engineer
over telephone and personally

Persons contacted – Goregaon West Exchange –
GM-28753535,DGM- 28763333,
HOD Line-28783832, Head Linemen-28752300/28762100
MTNL vigilance-28734422

Persons contacted – Pravadevi Head Office-
ED-24371900
Chief GM-24334455
GM Broardband-23410645
DGM Internet-24210385 /0387

Details of the Case.-
Made complain on 198 and without solving the issue they close the complain.
Made complain in their web also. They visited and issued solved for 8 /15days and again same problem.
Contacted over telephone to above said nos and persons visited and unable to find their fault.
The problem is with my line only and other lines have no complain of frequent disconnection.
The team from pravadevi visited 2 times and gave solution, but the problem is same.
The first visit- 18-10-2010, changed aired wire of about 10 mts, splitter, modem setting
Second visit- 11-11-2010, changed modem only.
The team in their last visit started unnecessary, rough, arrogant behavior and told me to take hathway or tikona connection and threatened to stop the connection or make the connection unusable.

(I was told by the team that the problem is with computer, line plug, telephone instrument and even if the whole area. Them came with screw driver and predict the whole area is having induction. Their linemen do not understand broadband singals. He can give you a telephone line in working but why internet is not working or how much signal the modem is getting is not his concern. When the area ADSL engineer advises to change the line pair, actually full line pair is not changed and the linemen with his heads like DGM, GMs are reported that the line pair has been changed. My problem remains same and the exchange makes billing and I have been paying. They do not show interest to solve.
If the probme is solved for 8 days or something a new problem they create slow page opening, slow speed of data serve which is not as per my plan. Stop showing usage log. Sometime they delete the logs also.)

Till today I am not getting the line to be uninterrupted connection .

Plz sned me and the MTNL MUMBAI Depts suggestions and advises regarding the issue

Thanking You with regards

Umakanta Dash

If u want detail contact no plz download from the link-http://www.mediafire.com/?xa72mr71l9mxm74