Broadband Forum

The Tier 1 isps have outsourced the subs stn installation to thrid party vendor, who arent as trained and technically sound as they should be..With the the margins avaliable to them, i dont think they can have better manpower..These guys are dependent on their back end team to support, which can be a bottle neck at times...they install even in poor signals, and leave just to make up numbers for the day

Bottomline: I think with a proper data, and site survey..implementation will be easier and better...This technology shud work!

I had big problems, even wanted to sue reliance. They introduced a technology and used us as guinea pigs to test it out... they did not do complete testing before implementing.. so shameful.
Initially had a lot of "limited connectivity problems". Cust care was a big joke - took 24 hrs to rectify.

Another prob - downloads used to get interruped a lot, sometimes the connectivity was lost - when it resumed, I was asked to log in. However since I had not logged out of the previous session due to abrupt disconnection, the system told me i was already logged in. Hence I had to wait 6 hours for the auto time out so that I could re-log.. what a waste. Cust care (hahaha jokers!) could not help me out. Infact, Reliance had no control over its own network. I requested cust care to "force me out" of the session, so that I could log in with afresh and the buggers were slave to their own system - they had no control!!! Meaning if one person logs in they cannot forcibly terminate his/her session!!!! Crap!!

However now my Wimax is stable and gives me more speed than promised.. so things are better. Cust care is pathetic as usual, in case probs arise. Plus i got bombarded with trojans thru the unsafe network eventually had to buy a powerful antivirus...