Broadband Forum

I applied for a reliance broadband connection on June11 and i have given all the document on june 13 with the cheque. they promised me that they will give me the connection with in 2 days. it's more then 11 days and i am still waiting for these guys to install the broadband connection. i called their customer care and they have given me a number 080 30480005 but nobody is picking up the phone. i don't know what these guys are doing.

Mr. Ambani can you tell me what type of service you guys are providing. you guys are just looting us.

shame on u guys........

Even I have tried all the broadband connection. The worst one I found is relieance. Why ? Let me tell you that reliance itself is very good company providing excellent products but about service its totally nonsense. The employees are becoming similar to government department employees who only knows how to rest. Their replies are without any logic or sense.
These lazy employees of reliance are spoiling the name of reliance.

Even though reliance pay high salary to these employees inclu customer care then also they are not performing their duty well.

Hi there! did you get the connection or still waiting, I never knew that company with huge national and international reputation has such slow system, man o man they are too lazy!!!!

Just send a complaint at their regional office and say them to refund moneyor your are gonna sue them. I am sure they will reply to you asap they get your complaint

One more frustrated customer! I wonder if anyone has suggested the Reliance authorities to read these reviews. Their forum is full of complaints!

Try forwarding emails to all the Reliance authorities(Every level). It usually works.

Well, my Reliance WiMax connection was installed in a week, and I am so happy with the service

During this vacation when I was in India, on 01/12/2010 I went to reliance office (Gopakumar's Building ( Xxi / 129 / 2 ), Nh 17, North Paravur, Ernakulam 683513) to take a wireless broad band internet connection. Immediately one sales person came and when I told him about my requirement he told he will come to my home with the mobile device so that the availability of the signal can be verified. So I came back home. Within one hour, as promised he came to my home with a device and gave me the net connection. Even though the promised speed was 3.1 Mbps, when I tested it was only around 150 kbps. But it was not a problem as I could do the basic things at this speed.
Initially I clearly told him my requirement, i.e., I do not want to down load much data but I need to use it for long time. Then he suggested a 3GB day and 10GB night per month package and agreed. At this time he collected Rs.2400 as the device charge plus registration fee. He didn’t give me any receipt for the cash I paid and I have not signed any contract. (As I was not in India for many years I thought this is the way now). He just collected a copy of the ID card as proof of address and left. Everything was ok for five or six days after that they disconnected my net connection without any warning. Then when I called this person he told my usage was HIGH ! So I have to first settle the bill and then only they can reconnect (up to that time my total usage was only less than 200MB). Since I was in urgent need, I agreed and next day the same person came with a bill of Rs.1500 ( A bill without any details about the usage or how they charged) When I asked him he told the actual amount was around thousand but just added Rs.500 extra (for the future usage) !!! Anyway I paid the amount and told him that I need a detailed bill. But after that he never turned up. Nearly after one week they again blocked my connection. After that I called this person. Then he told they called to my land phone to verify the address but nobody was there to pick the phone ! Now it is around one week they have not re-connected the net . I have been calling him at least twice every day. Whenever I call he will say he will come now itself but he never came. One day I went to his office at Paravur to terminate and return the device but they told it can be done through him only. I tried to call the customer care office (Reliance Communications Ltd, A & P Arcade, S A Road, Kadavanthra, Cochin - 682016) but no response. Fortunately, whenever I call, this fellow will at least pick the phone. Last time when I called, he told the Rs.1500 bill was because by mistake they have set my connection under a different plan !!. Anyway for few days’ net connection I had to pay Rs.4000.
Initially they told when I terminate the connection and return the device they will pay back Rs.1500. But now they are telling that, since they could not verify the address (I don’t know how they tried to verify the address and what they mean by that !) and they have already terminated the connection . So nothing is to be done from my end (I.e., keep quiet and forget about the money that I paid… they are like this !)
GOOD LUCK

I requested for Reliance Broadband connection at my residence on 25th November 2010. Details of Connection requested are given below:Companion Combo Plan@Rs.499 per monthSpeed-300 kbps Free Talk time of Rs. 50Cheque#032816 (Axis Bank)
Cheque Date: 26 November 2010
At “Reliance Communications Infrastructure Ltd A/C” Address: 7/134, Lodhi Colony, New Delhi-110003
Application Form Acknowledgement Receipt is 17800015345758

The cheque was cleared by Reliance on 3rd December 2010. It was told to me that it will be installed within 7 working Days. It’s been more than one month and connection is still not been provided. I have written many mails to the customer care and talked almost 20 times with customer care executives and called to Nodal Officer on 17th December and have written many mails to Nodal Officer and to appellate authority but there was no positive response.

On 25th December 2010 I got a bill from reliance for the services which I did not get. I have requested them many times that if they cannot provide the connection then please refund me the amount of Rs.1500 which I had given at the time of booking the connection.
Bill Details:
Monthly Bill Invoice Number: 282643568476
A/c: 100000116687533
Customer A/c Number: 100115778449
Bill Date: 19-12-2010
Bill No. : 282643568476
Billing Account No. : 100000116687533
Cheque Payment 30-11-2010 1,500.00
Total Payments Received 1,500.00
Bill is attached with this mail.

On Every mail I send, I got only one reply i.e.
“Dear Customer,

We are extremely sorry for the inconvenience caused to you.

This is with reference to your e-mail regarding "Pending Installation". Please note that, we have taken up your request and forwarded the same to the concern team. They will look into this matter and do the needful at the earliest.

Kindly be assured that we would do our best to resolve your concern at the earliest.

Yours sincerely,

Abhijit Athavale
Broadband Customer Care
Reliance Communications.”


I request you to please help me in getting my money back from Reliance Communication.

Thanks & Regards,
Sanjay Sachdeva
Cell:+919958003068
+919899981142