Broadband Forum

I requested for Reliance Broadband connection at my residence on 25th November 2010. Details of Connection requested are given below:Companion Combo Plan@Rs.499 per monthSpeed-300 kbps Free Talk time of Rs. 50Cheque#032816 (Axis Bank)
Cheque Date: 26 November 2010
At “Reliance Communications Infrastructure Ltd A/C” Address: 7/134, Lodhi Colony, New Delhi-110003
Application Form Acknowledgement Receipt is 17800015345758

The cheque was cleared by Reliance on 3rd December 2010. It was told to me that it will be installed within 7 working Days. It’s been more than one month and connection is still not been provided. I have written many mails to the customer care and talked almost 20 times with customer care executives and called to Nodal Officer on 17th December and have written many mails to Nodal Officer and to appellate authority but there was no positive response.

On 25th December 2010 I got a bill from reliance for the services which I did not get. I have requested them many times that if they cannot provide the connection then please refund me the amount of Rs.1500 which I had given at the time of booking the connection.
Bill Details:
Monthly Bill Invoice Number: 282643568476
A/c: 100000116687533
Customer A/c Number: 100115778449
Bill Date: 19-12-2010
Bill No. : 282643568476
Billing Account No. : 100000116687533
Cheque Payment 30-11-2010 1,500.00
Total Payments Received 1,500.00
Bill is attached with this mail.

On Every mail I send, I got only one reply i.e.
“Dear Customer,

We are extremely sorry for the inconvenience caused to you.

This is with reference to your e-mail regarding "Pending Installation". Please note that, we have taken up your request and forwarded the same to the concern team. They will look into this matter and do the needful at the earliest.

Kindly be assured that we would do our best to resolve your concern at the earliest.

Yours sincerely,

Abhijit Athavale
Broadband Customer Care
Reliance Communications.”


I request you to please help me in getting my money back from Reliance Communication.

Thanks & Regards,
Sanjay Sachdeva
Cell:+919958003068
+919899981142